Frequently asked questions

No. The built environment is our specialist focus, including construction, fit-out, architecture, interiors, engineering, lighting, landscaping and specialist contractors. We also work with ambitious businesses in other sectors when we're the right fit.

A Launch website can go live in as little as 48 hours, and "eligible" means five things: your payment has cleared; you have sent complete, usable content; that content fits a one-page website without restructuring; your domain and DNS are available to us; and you can review and approve within one business day. The 48 hours run from the moment all five conditions are true — not from when you pay. If that happens after 18:00 or on a non-working day, the clock starts at 9:00 on the next working day; the clock pauses whenever we are waiting on you. Our working day is Monday to Friday, 9:00–18:00 Gulf Standard Time (UTC+4), excluding UAE public holidays. Growth, Authority, e-commerce and bespoke projects follow a written delivery schedule agreed before design begins.

We typically need your logo and brand assets, company information, services, contact details and any existing project photography or content. If your content needs improvement, we can help shape the structure and messaging as part of the appropriate package.

Yes. Project presentation is especially important for construction, architecture, interiors and specialist contractors. Growth and Authority websites can include structured project portfolios and case studies designed to communicate scope, capability and quality clearly.

Yes. Every Orralis website is designed responsively for mobile, tablet and desktop, with particular attention to enquiry journeys, project imagery and navigation on smaller screens.

Yes. Every Orralis website includes strong technical SEO foundations. Depending on the package, this can include semantic structure, metadata, structured data, sitemap configuration, performance optimization and search setup. Rankings themselves cannot be guaranteed.

Yes. WhatsApp can be integrated directly into the website so potential clients can start a conversation quickly from desktop or mobile. Growth and Authority projects can also include more advanced enquiry journeys based on the project scope.

Choose Launch if you need a professional online presence quickly. Choose Growth if your website needs to actively support enquiries, marketing and business development. Choose Authority if your website is a strategic part of how your company competes for major clients and projects.

Stripe confirms the payment and emails you an invoice and receipt, and we email you within 1 business day to collect everything we need to start: your logo, company details, services and any project photos. Nothing is designed until that content arrives, so the sooner you send it the sooner the build starts.

Yes. The domain is registered in your name from day one, and the finished website is yours. If you ever want to move it elsewhere we hand over the files and the domain free of charge — there is no lock-in and no exit fee. Hosting, your domain and your business email are included for the first 12 months. From month 13 hosting renews annually at AED 99 (Launch), AED 199 (Growth) or AED 299 (Authority); business email is AED 150 per mailbox per year, and your domain renews at its extension rate — .ae AED 270 · .com AED 150 · .online AED 110 · .tech AED 200 per year (other extensions on request). A Launch site on a .ae domain with 2 mailboxes renews at AED 99 + 270 + 2 × 150 = AED 669 per year. Renewals are billed in AED through your client portal at https://orralis.tech, never as a card subscription, and we email you 30 days before the renewal date.

Launch includes 2 rounds of revisions, Growth 5 and Authority 15, all within the scope we agreed. A round means you gather all your comments and send them together, once — comments sent separately over several days count as separate rounds. If you need more rounds than your package includes, we quote them in writing before we start them.

Yes, if you cancel within 24 hours of paying: you get 100% of your money back and we absorb the card-processing fee. The only thing we ever deduct is a domain we had already registered at your request, at exactly what that registration cost — a registry does not refund one. After those 24 hours, or once we have delivered the first design, we do not refund a change of mind — but we keep working until it is right. If we cannot deliver what you paid for, or the work is not what we agreed, you get your money back in whole or in part. The full terms are in our refund and cancellation policy.

Orralis is not currently registered for VAT, so no VAT is charged — the price you see is the price you pay. You receive a Stripe invoice and receipt by email — your proof of payment. The invoice shows the package, the amount paid in the currency you were charged, the payment reference and the date, and it carries our trade licence number. We invoice from the UAE, so any import tax or duty your own country charges on imported services is outside our control.

Differently from Launch. We scope Growth and Authority projects on a call first, then send a written proposal covering deliverables, timeline and price. Nothing is charged while we are still scoping. Once you accept the proposal, these projects are paid 50% on booking and 50% before launch, per that proposal — or in full by card through the "Already scoped with us? Pay now" link if you prefer. Launch is the only package you can buy instantly from this page.